What to Expect

Knowing what to expect when you visit your pharmacy will allow you to get the most out of your experience.

You should expect:

• To be treated with respect;
• To have your personal health information protected;
• To have the pharmacist speak with you privately, if you request, to discuss your health and medications;
• To be able to ask the pharmacist questions about your health and medications;
• To be able to discuss any concerns you have with your pharmacy experience with the pharmacist or pharmacy manager.

There are a series of steps that are followed every time you have a prescription filled at your pharmacy. The pharmacist will review your prescription and profile to ensure that:

• The information provided by the prescriber is complete;
• The medication, strength and dosage instructions are appropriate for your condition;
• The prescription does not interact with other medications you are taking;
• You are not allergic to the medication;
• Your medications are working as they should, and you are not experiencing any problems.

The pharmacist will provide you with education on the medication including:

• The name of the medication;
• What the medication is for;
• The directions for use;
• Common side effects and their management;
• Potential drug interactions;
• How soon to expect the medication to work;
• What to do if you miss a dose;
• How to store your medication;
• When to follow up with your health care professional.